Brief: Four Ways Retail Bank Service Professionals Can Maintain Customer Relationships

Economic challenges have left many individuals seeking financial solutions. As a result, retail bank service professionals have emerged as primary points of contact.

In the latest brief from Richardson and Sales Performance International, Four Ways Retail Bank Service Professionals Can Maintain Customer Relationships, we look at how service professionals can strengthen their relationships with customers by:

  • Engaging in active listening
  • Adopting a mindset of authenticity
  • Personalizing the experience
  • Understanding first, then solving the customer’s challenge
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